Shipping: Shipping rates vary depending on the items and your location. Most items on our site leave the warehouse in 1-2 business days. We ship from several warehouses around the country so your order may arrive in separate shipments. We strive to have your domestic orders delivered in 5-7 business days. Some custom items take longer. Typical shipping time frames can be found in the product description on each product. Most items ship via USPS Priority Mail. Some small items may ship USPS First Class Mail. We may also ship your package via UPS or FedEx.
FREE shipping on orders over $20: We are happy to offer free shipping on orders over $20 to customers within the United States. Free shipping does not apply to customers outside of the United States and customers in Alaska and Hawaii may pay a small shipping fee depending on the items ordered.
Insured Shipping: By purchasing Insured Shipping at checkout, you are adding an additional layer of protection to your order. If by bad luck (lost package) or malice (stolen package) your Garage Grown Gear product(s) are not delivered, we will launch an investigation in order to replace those items.
Investigations typically take between 3-5 business days to complete, and if our investigation concludes that the package was in fact lost in transit or stolen upon delivery, we'll replace your item(s) within 3-5 business days of completing the investigation.
To file an Insured Shipping claim on a potentially lost or stolen item, please email firstname.lastname@example.org with your name, order number, and concern. Upon receiving your request, a customer service representative will follow up within 1 business day with next steps, additional needed information, and a timeline for processing your claim. Insured shipping only available for domestic shipments.
Expedited Shipping: We offer expedited shipping rates that range from $5 to $75 for delivery in 3-5 Business Days.
Need it faster? If you would like your order shipped 3 Day Air, 2 Day Air, or even Overnight just ask us and we will do our best to accommodate. You can reach us at email@example.com or chat with us on our website.
International Shipping: We are happy to offer international shipping, and the cost of international shipping ranges from $5 to $95. Since international shipping rates are traditionally very high, we subsidize the costs to offer more affordable pricing. While delivery times vary greatly depending on location, packages typically take between 10-14 business days.Want faster shipping times? Email us at firstname.lastname@example.org and we can help with that too!
***Due to COVID-19, some international orders are taking longer than normal to deliver. While we will do our best to provide updates on the locations and timelines of international packages, depending on the part of the world (and their impact/response to COVID-19), there is the potential of extended delays. Some packages are taking up to 2 months. USPS has said that in some remote places it can take up to 3 months.
If you would like us to ship internationally using a method other that USPS, please leave us a message in your order notes or reach out to us at email@example.com once you have placed your order and we'll be in contact regarding any additional shipping costs if necessary
Customers may be subject to customs fees depending on the country of delivery. These costs are not the responsibility of Garage Grown Gear.