Garage Grown Gear might have the best customer service I've ever seen. I barely missed out on ordering the LAST sleeping bag online and e-mailed the company asking when they might get more. Lloyd immediately e-mailed back saying he would keep an eye on it and let me know. It was a nice gesture but to be honest, I didn't expect much. Well about 6 days later I awoke to an e-mail from Lloyd saying one new bag just arrived and would probably go quickly. He provided the link if I was still interested. WOW. I grabbed the sleeping bag and it arrived a few days later and I LOVE it. Garage Grown Gear is a fantastic company with great products and I highly recommend them.
I ordered a Torrid Apex Jacket size medium late on a Sunday night. Garage Grown Gear immediatley e-mailed me a confirmation and they had my jacket at the USPS on Tuesday - pretty fast. The jacket was in my hands in Smyrna, Georgia on Friday, not quite 5 business days after I placed my order. So, I would rate the performance of Garage Grown Gear about a 4.8. I've knocked off 0.2 points because they did not have my jacket at the USPS the very next business day after I placed my order. I e-mailed them because tracking led me to believe that the jacket was lost and the responded very quickly. In my book, perfection is not attainable but I consider Garage Grown Gear to be far closer than most. Dealing with them was a pleasant experience....
I'm always sceptical with international shipping! Is it worth it or not... Well in this case it definitely has been! After two orders I can say with confidence that these guys are great at their jobs! The products I ordered were great and just what I excepted. And customer service has been exceptionally good! Lloyd and the GGG team are a pleasure to deal with. Thanks Guys! :)
Garage Grown Gear is an awesome company run by people who really understand the field of wilderness travel and expeditions. The customer service is expectional.
Lloyd and his team are super friendly and knowledgeable. Buying products through Garage Grown Gear is a great way to support small businesses and avoid large corporations taking over our planet!
I purchased a superior wilderness designs backpack from here. What was great is that purchasing the item through garage grown gear, rather than SWD themselves, I was able to get this item a lot faster. It's a custom made backpack and everything was exactly what I had asked for. They even forgot to charge me for an upgraded brace on the backpack and when I brought it up, they rewarded me with more goodies for honesty. Lloyd was super helpful throughout the process, with both myself and my husband who ordered our packs seperately. Will definitely purchase more items for our future asventures!
I found some great Christmas gifts on this website! I live to support small outdoor startups so that makes the purchases even better. Fast processing and shipping. You rock GGG!!
You read that correctly! GGG have taken every curve ball I’ve thrown at them and delivered amazing results! From one off orders to the legendary seasonal box offerings, I have been BLOWN AWAY! I have never had the pleasure of working WITH a customer service so on top of the game until GGG. Lloyd and crew have my support tenfold! Highest recommends!
It's 4:43AM in the pre-dawn chill of the northern Sierra Nevada range. This windless night I jot notes on constellations, the rustle of raptor wings, and wonderment. From my FarmToFeet socks and Goosefeet Gear down booties to the Lawson's reflective ridgeline suspending my rainfly, I am pampered by Garage Grown Gear's genius and innovation. They equip me and my buddies for the funnest trekking of wild country! Whether it is the CedarPass field-notebook in my hands or the Thunderbolt Clothing pants wicking the strain of climbs and bouldering, Lloyd and his team at Garage Grown Gear deliver with the finest care and communications of a Hilton Hotel's concierge.
Every GGG item for my backpacking strengthens some startup gear engineer and all the crafters who build, fabricate or sew the GGG genius that comforts my buddies' outdoor excursions.
Now, I'll wander back to the awe of constellations and the run of condensation from our rainfly to the duff of 10,000 years' red cedar boughs.
I love this site! I recently ran into Sarah Vander's jackets at the Denver Rock N Roll Marathon Expo. I had read the article you guys did on her, but was afraid to buy a jacket online without knowing sizes. As soon as I recognized her jackets at the expo, I ran over, tried one on, and bought it on the spot. It wasn't the one I was drooling over in your article, but it is still amazing. I ran in it last week - kept the Colorado cold out. Thank you for your great work and showing off these great brands. - Erin
I always come through GGG for their collections and thoughtful support with all my questions. Appreciate all their product expertise!
What a pleasure it was to do business with GGG!
I ordered the SWD x GGG pack last year, and it has been such a pivotal piece of gear since! Not only on trail, but also off trail! I use it as my everyday bag to work and school during the week, and in the back country on the weekend!
It was a real privilege to do business with a company like GGG that has deep connections to the grassroot community!
I have made several purchases from GGG and have liked everything I have bought even though I have not heard of many of these brands before. They have all been very high quality and unique.
Most importantly their customer service has been excellent.
They are quick to respond and they aim to please.
I've been browsing the GGG website for a long time and finally decided to make an order for multiple items I've been eyeing. Turns out that the company making one of the items I ordered could no longer supply it, even though it had been up for ordering on the GGG site. GGG took swift action: they refunded me for the missing item, took the brand off their site immediately and included a bunch of awesome freebies with the rest of my order. Such attentive customer service is rare and much appreciated. I'll definitely be ordering from them again!
I am a big fan of Garage Grown Gear. By far the best place to find unique, high quality gear. The hand written notes that come with each order are a fun personal touch and show that they are passionate about what they do. And it’s nice knowing my money is going towards helping small businesses! I will absolutely be ordering from them again.
GGG is the first place I look for gifts and for myself when I'm considering an outdoor gear purchase. I especially appreciate what they must be doing to find, screen and accept only the highest quality and unique gear that you can't find elsewhere. Their personal touches such as returning emails quickly and answering any questions is "one of a kind" from my perspective. It feels good to purchase from a small USA company that promotes entrepreneurs who have great ideas and "garage grown" quality products. Also, their online magazine is chock full of ideas and insights.
Garage Grown Gear has some of the best new and upcoming gear companies in its repertoir. Lloyd focuses on bringing quality products to consumers and sets a high standard of customer service to the forefront. With honesty and excellent products, you can trust you're getting gear that lasts, but you're supporting cottage industries with heaps of potential.
What makes Garage Grown Gear different than other online gear stores? They are constantly at the forefront, discovering brands with new products and ideas! I love the selection of brands, the amazing customer service and the honest advice. Where else will someone tell you that you should try making your own backpack before buying one?! This is a super rad community dedicated to making the best gear for outdoor adventure become a reality <3 Thanks GGG for sharing all the gems you find and for supporting small cottage companies as they grow!
I'm a huge fan. I direct my family and friends to GGG, and can't help but browse their new stuff every week. I've ordered tons of great gear from them over the last year or two, and will continue to do so. Of my last dozen or so orders, only a single one needed any attention, and Lloyd did more than make it right. Amazing company with unique products and a brilliant vision for the future of outdoor gear!
I ordered a Voormi High E in FIshpond through GGG, and GGG immediately emailed me and told me they didn't actually have that color in stock. They were extremely apologetic, and they reached out to Voormi directly to see if Voormi had the color I ordered. Voormi did, and GGG had it shipped my way. Lloyd was really communicative throughout the entire process and was really straightforward and honest. I was impressed by the level of customer service and the overall desire to provide a top-notch experience. Thanks!
GGG is by my favorite source for the latest, greatest outdoor gear. If you're looking for something cutting edge and different, this is the place. I do most of my holiday shopping here too. My friends and family are never disappointed.
Hi all, first off GGG has some awesome people running it, I've had multiple questions regarding gear and Lloyd has first hand helped me out with that. They get your product to you as quick as possible with satisfaction guarantee, I've been shopping with GGG over 2 years and they never cease to amaze. Being able to test this gear first hand I can say it's some of the best outdoor gear you will find. Not to mention it's not the everyday type of gear you see at a box store. Alot of the gear they sell is made with pride from the owners themself. You guys rock!
Even when I made a mistake on my order, they made it right. Awesome to do business with and of course, feels great to support the business that need it most!
I pride myself on having unique, quality gear and apparel that not everybody and your neighbor has. GGG is the place to find it. Everything I have purchased has been top notch. On top of that the customer service is second to none.
The first thing I love about GGG is the service! These guys are very customer oriented and test a lot of the gear themselves, and that the brands are small companies who are passionate about their products makes for high quality gear. There are plenty of outdoors stores to buy stuff from, but I always find myself shopping with GGG in the end knowing I will get a quality product! Thank you GGG!!