Return & Exchange Policy
We'll take back new, unused gear within 30 days of delivery.
Here's the bottom line: if you're unhappy, we're unhappy. We're real people with real answers, and regardless of the issue, we’re willing to go the extra mile to help as best as we can. We want you to feel confident when you purchase with us and if you’re unhappy with any product, we’ll take it back provided the item’s condition falls within the following parameters:
- Item is new/unused
- Item contains original tags and/or packaging (as applicable)
- Item was delivered within the past 30 days
While exchanges or returns will be accepted on most items (given they fall within the parameters listed above), no returns can be accepted on Seasonal Gift Boxes, Garage Sale Items, or food items.
*** Free domestic returns and exchanges are available on items totaling over $40 in value. For returns and exchanges on domestically ordered items totaling under $40, customers will be charged a one-time shipping fee of $2.99.
Return and Exchange Process
Step 1: Fill out the form below and tell us a bit about your item and what you wish to do with it.
Step 2: We will respond within 24 hours with instructions and a return shipping label. If you have any questions about the return/exchange policy or process send an email to firstname.lastname@example.org
International Returns & Exchanges
Free returns and exchanges are only available on domestic orders over $40. Orders placed outside of the United States will be responsible for covering the full cost of return or exchange shipping. When an international order is returned for a refund, the refund will not include the initial shipping cost.
But What if Something Breaks?
If something happens to your gear that's beyond normal wear and tear, head over to our warranty information page and fill out the form. While we do not provide a specific warranty for products found on Garage Grown Gear, we are often able to coordinate repairs, discounted replacements, or exchanges directly through the manufacturer.
It doesn't matter how long you've had the product for, we'll try and do our best to fix the situation. We want your experience with Garage Grown Gear to be awesome!
The Fine Print
Exchanges are subject to an item still being in stock. Some items, such as food and custom orders, cannot be returned or exchanged, unless the item is damaged or defective. Items that cannot be returned will be identified as such in the product description.
Pack your returns carefully! It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.
We retain the right to make the final determination of what constitutes “new and unused.”