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    We want you to feel confident when you purchase with us. Here's the bottom line: if you're unhappy, we're unhappy. We're real people with real answers.

    We'll take back new, unused gear within 30 days of delivery. We'll give you either a refund or exchange. It's your choice. 

    While exchanges my be accepted on some items, no returns are accepted on Seasonal Gift Boxes.

    You're responsible for shipping costs to return an item and send out a new item, but we're happy to provide the shipping label. The exception is damaged or defective items; in that case we pick up the shipping tab.

    To get the process rolling, e-mail us at [email protected] or chat with us on our website. Please provide the following info:

    - Your name
    - Your order number
    - Product to be returned or exchanged
    - Reason for return or exchange (we appreciate feedback!)

    Note: we value play and time with our families just as much as you do; we’re available during normal working hours on normal business days.

     

                        

    But what if something breaks? 

    If something happens to your gear that's beyond normal wear and tear, give us a ring or shoot us an e-mail (again that's [email protected] 

    or chat with us on our website.

    It doesn't matter how long you've had the product for, we'll do our best to fix the situation. We want your experience with Garage Grown Gear to be awesome. We want you to be so blown away by our personalized customer service that you have to tell your friends about us. 

                       

    The Fine Print

    Exchanges are subject to an item still being in stock. Some items, such as food and custom orders, cannot be returned or exchanged, unless the item is damaged or defective. Items that cannot be returned will be identified as such in the product description.

    If you return an item for a refund you will be refunded the amount of the item only, not your shipping charge. If the order was over $99 and you received free shipping, the initially waved shipping costs will be factored into the return.

    Pack your returns carefully! It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

    It takes 3–5 business days to process an exchange or return after it arrives to us. You’ll receive an email confirmation when your item is safely back in our hands.

    We retain the right to make the final determination of what constitutes “new, unused.”

     

     

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    A Leaping-in-the-Air Standing Ovation

    It's 4:43AM in the pre-dawn chill of the northern Sierra Nevada range. This windless night I jot notes on constellations, the rustle of raptor wings, and wonderment. From my FarmToFeet socks and Goosefeet Gear down booties to the Lawson's reflective ridgeline suspending my rainfly, I am pampered by Garage Grown Gear's genius and innovation. They equip me and my buddies for the funnest trekking of wild country! Whether it is the CedarPass field-notebook in my hands or the Thunderbolt Clothing pants wicking the strain of climbs and bouldering, Lloyd and his team at Garage Grown Gear deliver with the finest care and communications of a Hilton Hotel's concierge.
    Every GGG item for my backpacking strengthens some startup gear engineer and all the crafters who build, fabricate or sew the GGG genius that comforts my buddies' outdoor excursions.
    Now, I'll wander back to the awe of constellations and the run of condensation from our rainfly to the duff of 10,000 years' red cedar boughs.

    I love this site!

    I love this site! I recently ran into Sarah Vander's jackets at the Denver Rock N Roll Marathon Expo. I had read the article you guys did on her, but was afraid to buy a jacket online without knowing sizes. As soon as I recognized her jackets at the expo, I ran over, tried one on, and bought it on the spot. It wasn't the one I was drooling over in your article, but it is still amazing. I ran in it last week - kept the Colorado cold out. Thank you for your great work and showing off these great brands. - Erin

    Excellent Support

    I always come through GGG for their collections and thoughtful support with all my questions. Appreciate all their product expertise!

    GGG IS THE BEST

    What a pleasure it was to do business with GGG!

    I ordered the SWD x GGG pack last year, and it has been such a pivotal piece of gear since! Not only on trail, but also off trail! I use it as my everyday bag to work and school during the week, and in the back country on the weekend!

    It was a real privilege to do business with a company like GGG that has deep connections to the grassroot community!

    Cool gear and great customer service experiennce

    I have made several purchases from GGG and have liked everything I have bought even though I have not heard of many of these brands before. They have all been very high quality and unique.
    Most importantly their customer service has been excellent.
    They are quick to respond and they aim to please.