Did you receive a defective item? We want to make it right! Though we do not provide a specific warranty for products found on Garage Grown Gear, if a repair, replacement, or refund is necessary due to a warranty issue, we will do our best to help out! For some brands/products, we'll handle warranty claims in-house. For other brands/products, we'll happily help you navigate their warranty process. Details below!
To ensure you have a valid warranty issue and to help get it resolved as quickly as possible, please make sure your item falls within the following guideline:
- Item displays a manufacturer defect, and has not been damaged as a result of natural wear and tear or accidents.
Warranty Claim Process
Step 1: If you believe your purchased item displays a manufacturer defect, please fill out the form below and click "Submit." Please be as detailed as possible.
Step 2: We will respond within 24 hours with next steps.
***Keep in mind some brands will require you to deal with them directly on your claim, but wherever possible, we attempt to handle the claim on your behalf. Below is a list of brands who deal with warranty claims directly. If you have a defective product from a brand listed below or have a question about the claim process in general send an email to firstname.lastname@example.org.
Brands that handle warranty claims directly
BearVault, Bonfus, Cnoc Outdoors, Dandee Packs, El Coyote Quilts, Enlightened Equipment, Flowfold, Hillsound, Klymit, Matador, QiWiz, Rainy Day Forge, Six Moon Designs, Thermarest, NEMO, Big Agnes