Shipping Information

 

Holiday Shipping Deadlines 2024

Please see below for our shipping deadlines for this holiday season.

  • Standard/Free Shipping (USPS Ground Advantage / UPS Ground) - Mon, Dec 16th at noon.
  • USPS Priority - Wednesday, December 18th at noon.
  • UPS 2nd Day Air - Thursday, December 19th at noon

Domestic Shipping: 

Fast shipping is our thing! Most orders get processed and are out our door within 1-2 business days. Orders within the United states will typically deliver within 4-6 business days from the date of purchase.

FREE shipping on orders over $50: We are happy to offer free shipping on orders over $50 to customers within the United States.  Free shipping does not apply to customers outside of the United States.

International Shipping:  

We are happy to offer international shipping! While delivery times vary greatly depending on location, packages typically take between 10-21 business days to arrive. 

***At this time we are unable to offer import duties and tax estimates or prepay services at checkout for international customers. Please note, depending on location and order value, you may be subject to customs fees prior to delivery.  Before selecting a shipping service please consult with your local authorities to inquire about potential fees. Any import fees incurred are the sole responsibility of the customer to understand and pay. When considering customs declarations, please note that the declared value of your package is the full value of the items purchased. Even if you purchased items at discount, the declared value will show the full cost without discount.

 
Additional information:

Certain products from brands like Gnara, Zenbivy, El Coyote, and Enlightened Equipment may have longer processing times. For details, be sure to check the product page prior to placing your order.

Express Shipping:   We offer 1 option for express shipping within the United States at checkout, UPS 2day Air.  Express orders placed before 12pm CST will be processed the same business day. Express orders placed on holidays or weekends will be process the next business day. We do not guarantee an express order will ship the same day it's placed, nor do we guarantee it will arrive within the delivery window estimated at checkout. 

Promotion and Holiday Shipping: Due to increased order volumes during promotional or holiday periods, your order may take an extra day or two to process, please allow up to 3 business for it to be fulfilled.

Tracking says your package was delivered but its not there? Please wait 1 additional business day before reaching out. Most of the time your package will just arrive the following day. If after 1 business day it still isn't delivered, let us know, and please contact your local USPS or UPS station. They will be able to provide you with the most relevant information. Checking with your neighbors is a good idea, too!

Package taking longer than expected to arrive? While rare, this does occasionally happen. We ask for your patience as we work with the shipping carrier to try and figure out the location of your package. If the package is determined to be lost, we will ship out a replacement. This process can take 1-2 weeks depending on the shipping carrier.

Please Note: If delivery of your package is verified (but you still don't have your package), we may be able to file a claim on your behalf. That said, Garage Grown Gear is not responsible for refunding or reimbursing customers for packages where tracking shows as delivered. Porch pirates are particularly common during the holidays, and if you'd like a required signature for delivery, please let us know: help@garagegrowngear.com. If this situation does occur, please reach out to us and we'll do everything we can to troubleshoot!

****Please be aware we are not currently shipping to the following countries: Afghanistan, Bhutan, Brunei, Indonesia, Laos, Mongolia, Russia, Tajikistan, Turkmenistan, Yemen, Guadeloupe, Ireland, Mayotte, Ukraine, Algeria, Central African Republic, Chad, Liberia, Libya, Sierra Leone, South Sudan, Sudan, Martinique, St. Pierre & Miquelon, French Guiana, Papua New Guinea, Samoa, Timor-Leste