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    We want you to feel confident when you purchase with us. Here's the bottom line: if you're unhappy, we're unhappy. We're real people with real answers who are only a phone call away. 

    We'll take back new, unused gear within 30 days of delivery. We'll give you either a refund or exchange. It's your choice. 

    You're responsible for shipping costs to return an item, but we're happy to provide the shipping label. The exception is damaged or defective items; in that case we pick up the shipping tab.

    To get the process rolling, e-mail us at [email protected] or chat with us on our website. Please provide the following info:

    - Your name
    - Your order number
    - Product to be returned or exchanged
    - Reason for return or exchange (we appreciate feedback!)

    Note: we value play and time with our families just as much as you do; we’re available during normal working hours on normal business days.

                        

    But what if something breaks? 

    If something happens to your gear that's beyond normal wear and tear, give us a ring or shoot us an e-mail (again that's [email protected] or chat with us on our website.

    It doesn't matter how long you've had the product for, we'll do our best to fix the situation. We want your experience with Garage Grown Gear to be awesome. We want you to be so blown away by our personalized customer service that you have to tell your friends about us. 

                       

    The Fine Print

    Exchanges are subject to an item still being in stock. Some items, such as food and custom orders, cannot be returned or exchanged unless the item is damaged or defective. Items that cannot be returned will be identified as such in the product description.

    If you return an item for a refund you will be refunded the amount of the item only, not your shipping charge.

    Pack your returns carefully! It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

    It takes 3–5 business days to process an exchange or return after it arrives to us. You’ll receive an email confirmation when your item is safely back in our hands.

    We retain the right to make the final determination of what constitutes “new, unused.”

    Feedback!

    Share your experience!

    28 reviews
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    Great Company! Great Customer Service!

    Garage Grown Gear is an awesome company run by people who really understand the field of wilderness travel and expeditions. The customer service is expectional.
    Lloyd and his team are super friendly and knowledgeable. Buying products through Garage Grown Gear is a great way to support small businesses and avoid large corporations taking over our planet!

    Great product and great, friendly service

    I purchased a superior wilderness designs backpack from here. What was great is that purchasing the item through garage grown gear, rather than SWD themselves, I was able to get this item a lot faster. It's a custom made backpack and everything was exactly what I had asked for. They even forgot to charge me for an upgraded brace on the backpack and when I brought it up, they rewarded me with more goodies for honesty. Lloyd was super helpful throughout the process, with both myself and my husband who ordered our packs seperately. Will definitely purchase more items for our future asventures!

    Unique outdoor gifts, fast shipping

    I found some great Christmas gifts on this website! I live to support small outdoor startups so that makes the purchases even better. Fast processing and shipping. You rock GGG!!

    Ten star rating needed!

    You read that correctly! GGG have taken every curve ball I’ve thrown at them and delivered amazing results! From one off orders to the legendary seasonal box offerings, I have been BLOWN AWAY! I have never had the pleasure of working WITH a customer service so on top of the game until GGG. Lloyd and crew have my support tenfold! Highest recommends!

    A Leaping-in-the-Air Standing Ovation

    It's 4:43AM in the pre-dawn chill of the northern Sierra Nevada range. This windless night I jot notes on constellations, the rustle of raptor wings, and wonderment. From my FarmToFeet socks and Goosefeet Gear down booties to the Lawson's reflective ridgeline suspending my rainfly, I am pampered by Garage Grown Gear's genius and innovation. They equip me and my buddies for the funnest trekking of wild country! Whether it is the CedarPass field-notebook in my hands or the Thunderbolt Clothing pants wicking the strain of climbs and bouldering, Lloyd and his team at Garage Grown Gear deliver with the finest care and communications of a Hilton Hotel's concierge.
    Every GGG item for my backpacking strengthens some startup gear engineer and all the crafters who build, fabricate or sew the GGG genius that comforts my buddies' outdoor excursions.
    Now, I'll wander back to the awe of constellations and the run of condensation from our rainfly to the duff of 10,000 years' red cedar boughs.